Can a minor sign up?
No. Sign up can only be used by a person who is 18 years old.
Persons under 18 year old can use the service through the legal guardian.
Do you offer a free trial?
We offer a free talk with an advisor who will evaluate your needs and recommend an expert for you to talk to.
How do I know who to talk to?
You can view our “Learn about our experts page”, ask us a question or schedule an appointment to talk to an advisor. These are all free of charge.
Is the advisor free?
Yes, a short talk with an advisor is free.
What is your cancellation policy?
at least 24 hours before the scheduled appointment there is no charge, if you fail to do so, there is a cancellation fee - 30% of consultation price.
Can I reschedule?
Yes, you can reschedule at least 24 hours before the scheduled appointment there is no charge, if you fail to do so, there is a cancellation fee - 30% of consultation price. To reschedule go to your profile and view your konsultations.
Does the eXpert have to confirm my appointment?
Once you request an appointment the eXpert will receive an email and text message alert informing them. They will then confirm or offer an alternate date / time depending on their availability. You may always choose to select a therapist based on their availability.
What if the eXpert has not confirmed?
The eXpert will be sent reminders to confirm and if they fail to do so, the request will automatically be declined. You will then receive a notification and you may choose to book with a different expert. To book other eXpert click here.